Shipping Policy

Pre-Orders

Pre-order items will ship on or around the estimated date listed on the product page at the time of purchase. If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready. We do not split shipments unless arranged separately.

Custom Fees & Duties

USA/International orders may also be subject to custom fees and or duties, which are not included in the shipping rate and are the customer's responsibility to cover.

You can expect to receive an email from UPS with any brokerage fees and local taxes due before delivery. These charges are set by UPS and your country’s customs, not by us. Be aware that we do not accept returns on packages returned to sender because the customer refused to pay the customs and or additional fees in which are outside of our control.

Processing time

Once an order is placed, it may take up to 1-5 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped. 

Shipping time

Please note that once your order leaves our studio, we cannot be held responsible for any unforeseen delays.

CANADA
- Standard shipping (tracked) 3-9 business days

USA
- Standard shipping (tracked) 4-19 business days

REST OF THE WORLD
- Standard shipping (tracked) the exact time will be sown directly at the checkout depending on your location.

Shipping Issue & Insurance Policy

We ship all orders with insured tracking for your peace of mind. In the rare event that a package is marked as delivered but not received, or arrives damaged, the courier requires the recipient to file the insurance claim directly. This is mandatory, as the courier must verify the loss or damage with the person who received (or did not receive) the parcel.

Once the claim is submitted, we will provide any supporting documentation needed on our end.

Lost / Marked as Delivered but Not Received

If your order is marked as delivered but you did not receive it, please file a claim with the courier using your tracking number. The courier will contact you to confirm delivery details and complete their investigation.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. 

Damaged Items

If your order arrives damaged, please take clear photos and file a damage claim with the courier. They will request proof directly from you to process the insurance reimbursement.

Refunds

Refunds or replacements are issued after the courier approves the insured claim.
This ensures that both you and our small business are protected, as we are only able to refund once the courier reimburses us for the insured shipment.

We’re here to support you throughout the process and will help with any documents required from our side.