Shipping Policy

Shipping Canada & USA

All parcels are sent with a tracking via standard Canada Post or UPS tracked.

North America (CAN/US)
- FREE standard delivery on orders over $99
- Standard flat rate of $15

Rest of the world
- Shipping calculated directly at the checkout

Pre-Orders

Pre-order items will ship on or around the estimated date listed on the product page at the time of purchase. If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready. We do not split shipments unless arranged separately.

Custom Fees & Duties

USA/International orders may also be subject to custom fees and or duties, which are not included in the shipping rate and are the customer's responsibility to cover. Be aware that we do not accept returns on packages returned to sender because the customer refused to pay the customs and or additional fees in which are outside of our control.

Processing time

Once an order is placed, it may take up to 1-5 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped. 

Shipping time

Please note that once your order leaves our studio, we cannot be held responsible for any unforeseen delays.

CANADA
- Standard shipping (tracked) 3-9 business days

USA
- Standard shipping (tracked) 4-19 business days

REST OF THE WORLD
- Standard shipping (tracked) the exact time will be sown directly at the checkout depending on your location.

Parcel Theft

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. 

Returned to Sender

The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery. If there is postal fees that needs to be paid upon reception of a parcel that is returned to sender, Studio Akiyo won't accept these fees and therefore will refuse to get the parcel back.