Shipping Policy
Temporary Shipping Update (2025.08.06); Due to the possibility of a Canada Post strike, some orders may face unexpected delays. We are monitoring the situation but we appreciate your patience and understanding during this time.
Temporary Shipping Update (2025.08.17); Due to uncertainties surrounding U.S. tariffs, we have temporarily paused shipping to the United States until further notice.
Shipping Canada & USA
-
FREE standard delivery on orders over $99
- Orders under $50 → standard flat rate of $9.99
- Orders of $50 to 98.99 → standard flat rate of 14.99
All parcels are sent via standard Canada Post or UPS tracked unless you upgraded your shipping method to express at the checkout.
Pre-Orders
Pre-order items will ship on or around the estimated date listed on the product page at the time of purchase. If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready. We do not split shipments unless arranged separately.
Custom Fees & Duties
USA Orders; packages may also be subject to custom fees and or duties, which are not included in the shipping rate and are the customer's responsibility to cover. We do not accept returns on packages returned to sender because the customer refused to pay the customs.
Processing time
Once an order is placed, it may take up to 1-5 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped.
Shipping time
CANADA
- Standard shipping (tracked) 3-9 business days
USA
- Standard shipping (tracked) 4-19 business days